RETURNS & REFUNDS

At usahcg.com, we want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and refunds process.

To be eligible for a return, the product must be unopened and unused, and the return must be initiated within 30 days of the original purchase date. To initiate a return, please contact our customer service team at support@usahcg.com to obtain a return authorization.

Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria. If the product is deemed eligible for a return, we will issue a refund to your original payment method within 5-7 business days. Note that if you paid for your product using a credit card, it may take up to a month or longer for the refund to appear on your statement. Customers need to check with their bank to track the refund.

Please note that customers are responsible for covering the cost of shipping the returned product back to us. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you receive a defective or damaged product, please contact us immediately at support@usahcg.com with pictures of the damaged items. We will arrange for a free replacement.

Note that certain products may not be eligible for returns or refunds, such as those that are expired or tampered with. Additionally, products that have been opened or used may not be eligible for a refund.

If you have any questions about our returns and refunds policy, please contact our customer service team at support@usahcg.com and we will be happy to assist you.